We ship fast because we know you’re excited to rip those packs. Every order from 305 TCG Exchange is packed with collector-grade protection and shipped with tracking. Here’s everything you need to know about how, when, and where we ship.

Processing Times

Orders are processed within 1–2 business days (Monday–Saturday, excluding US holidays). Orders placed before 2 PM ET usually ship the same business day.

Crypto payments add one step: your order is released for packing once your transaction is confirmed on-chain, so processing begins after confirmation. Pre-orders ship as close to the official release date as possible — we’ll email you if a release date changes.

Carriers We Use

We ship with trusted carriers — USPS, UPS, and FedEx — chosen based on package size, destination, and the speed you select at checkout. Every shipment includes tracking, and higher-value orders are shipped with signature confirmation and full insurance at our discretion.

How We Pack Your Cards

  • Singles ship in a penny sleeve inside a top loader, sealed in a team bag, and mailed in a rigid mailer or box.
  • Sealed product is wrapped with padding and packed snugly so boxes can’t shift in transit.
  • Larger orders ship in sturdy boxes with cushioning to protect corners and edges.

US Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on weight, dimensions, and destination. Typical delivery timeframes after your order leaves our Miami facility:

  • Standard (USPS Ground / UPS Ground): 3–7 business days.
  • Expedited (USPS Priority / UPS 3-Day): 2–4 business days.
  • Express (UPS 2-Day / FedEx 2Day): 2 business days.
  • Overnight: next business day (order by 2 PM ET).

Orders over a qualifying threshold ship free — the exact threshold and any active promotions are shown at checkout. Delivery estimates are provided by the carrier and are not guaranteed.

International Shipping

We ship to collectors worldwide, including the United Kingdom, Germany, Australia, and the Netherlands. International delivery typically takes 7–21 business days depending on the destination country and customs processing. Every international order includes door-to-door tracking.

Duties, taxes & customs

Import duties, taxes, and customs fees are the buyer’s responsibility and are not included in our shipping charges. These vary by country — for example, UK orders may be subject to VAT and handling fees, and EU orders (including Germany and the Netherlands) may incur VAT and customs duties above certain thresholds. Please check your country’s import rules before ordering. We cannot mark orders as gifts or under-declare values.

Customs delays are outside our control and do not qualify for shipping refunds, but we’re happy to help you track a held package.

PO Boxes, APO / FPO & Address Notes

  • PO Boxes: accepted via USPS services only. If you choose a UPS/FedEx-only service with a PO Box address, we’ll contact you to adjust the shipping method.
  • APO/FPO/DPO military addresses: we happily ship to military addresses via USPS. Delivery times vary by location.
  • Please double-check your address at checkout — carriers charge address-correction fees that may be passed on to you.

Order Tracking

As soon as your shipping label is created, you’ll receive an email with your tracking number and a link to follow your package. Tracking typically becomes active within a few hours of the label being created. If your tracking shows no movement after 48 hours, contact us at hello@example.com with your order number and we’ll investigate.

Address Changes

Need to change your shipping address? Contact us immediately at hello@example.com. If your order hasn’t shipped yet, we’ll update it free of charge. Once an order has shipped, address changes depend on the carrier — we can request an intercept or reroute, but carrier fees may apply and delivery may be delayed. We are not responsible for packages delivered to an address you entered incorrectly.

Lost or Damaged in Transit — Claims Process

If your package is lost or arrives damaged, here’s how we make it right:

  • Report within 7 days of the delivery date (or expected delivery date for lost packages). Email hello@example.com with your order number and clear photos of the damage — including the packaging.
  • Keep all packaging materials until your claim is resolved; the carrier may require them for inspection.
  • We’ll file the carrier claim on your behalf and arrange a replacement or full refund — your choice, subject to availability.
  • For lost packages, we first work with the carrier to locate the shipment. If it can’t be found within a reasonable time, we’ll reship or refund you.

Shipping Restrictions

  • We currently ship from our 3935 Biscayne Blvd, Miami, FL 33137, USA facility to the US and the international destinations listed above. If your country isn’t offered at checkout, contact us — we may be able to arrange it.
  • Some carriers restrict certain products or package sizes; if a restriction applies to your order, we’ll contact you with alternatives.
  • We reserve the right to cancel and refund orders we cannot ship to safely or legally.

Questions About Shipping?

Email hello@example.com or call (305) 555-0100, Monday–Saturday, 9am–6pm ET. Include your order number for the fastest help. You can also check our FAQ for quick answers.