We’d love to hear from you. Whether you have a question about an order, need help choosing the right product, or want to sell us your cards, the 305 TCG Exchange team is here to help — and we’re actual collectors, not a call center.
How to Reach Us
- Email: hello@example.com
- Phone: (305) 555-0100
- Location: 3935 Biscayne Blvd, Miami, FL 33137, USA
Support Hours & Response Times
Our support team is available Monday–Saturday, 9am–6pm ET. We aim to respond to every message within 24 hours on business days — most emails get a reply much faster. Messages sent on Sundays or US holidays will be answered the next business day.
What to Include When You Contact Us
To help us help you faster, please include:
- Your order number (found in your confirmation email) for anything order-related.
- Clear photos for damaged or incorrect items — including the packaging and the item itself.
- Your transaction hash (TXID) if your question is about a crypto payment.
- The product name and set if you’re asking about a specific card or sealed product.
Looking for a Quick Answer?
Many common questions — shipping times, crypto payments, returns, authenticity — are answered in our FAQ. It’s the fastest way to get the info you need.
Send Us a Message
Use the form below and we’ll get back to you within 24 hours on business days.
Follow 305 TCG Exchange
Find us on Instagram, Facebook, X, and YouTube for new release announcements, restock alerts, and pack-opening fun. Social profile links will be added here soon — in the meantime, email us anytime at hello@example.com.
Local Pickup in Miami
Shopping locally? Choose “Local Pickup” at checkout and we’ll email you when your order is ready. Bring your order confirmation when you stop by. Call (305) 555-0100 ahead of your visit if you’d like us to have something specific ready.