Have a question about your order, our products, or how 305 TCG Exchange works? You’ll find answers to the most common questions below, grouped by topic. If you don’t see what you’re looking for, our support team is happy to help — reach us at hello@example.com or (305) 555-0100, Monday–Saturday, 9am–6pm ET. We aim to respond within 24 hours on business days.

Ordering & Payment

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, and Discover) through our secure encrypted checkout, as well as cryptocurrency: Bitcoin (BTC), Ethereum (ETH), and Tether (USDT on the TRON network).

How does paying with crypto work?
Paying with crypto is straightforward — just follow these steps:
1. At checkout, choose your preferred coin: BTC, ETH, or USDT on TRON.
2. Send the exact order total to the wallet address shown on the checkout page. Even a small difference can delay processing, so double-check the amount before you send.
3. After sending, paste your transaction hash (TXID) into the order notes so we can match your payment to your order quickly.
4. Your order is placed on hold until your transaction is confirmed on-chain, and then it’s released for packing and shipping. Confirmation times vary by network — USDT on TRON is usually the fastest, while BTC and ETH can take longer during periods of network congestion.
Tip: always send from a wallet you control, and make sure you’re using the correct network (for example, USDT must be sent on the TRON network, not Ethereum).

Is my card information safe?
Yes. Card payments are processed through a PCI-compliant payment gateway and we never see or store your full card number on our servers.

Do you charge sales tax?
Orders shipped within Florida may include applicable state sales tax, which is calculated automatically at checkout. International customers are responsible for any import duties or taxes charged by their country — see the Shipping section below.

Can I change or cancel my order after placing it?
Contact us as soon as possible at hello@example.com with your order number. If your order hasn’t shipped yet, we’ll do our best to change or cancel it. Once an order has shipped, it can no longer be changed — but our 30-day return policy may apply. See our Refund and Returns Policy for details.

Shipping

How fast will my order ship?
Orders are processed within 1–2 business days. Orders placed before 2 PM ET usually ship the same business day. You’ll receive a tracking number by email as soon as your shipping label is created.

Which carriers do you use?
We ship with trusted carriers including USPS, UPS, and FedEx. The carrier is chosen based on package size, destination, and the shipping speed you select at checkout.

Do you ship internationally?
Yes! We ship to collectors worldwide, including the United Kingdom, Germany, Australia, and the Netherlands. International delivery typically takes 7–21 business days depending on the destination, and every international order includes tracking. Please note that import duties, taxes, and customs fees are the buyer’s responsibility — check your country’s rules before ordering.

How can I track my order?
Once your order ships, you’ll receive an email with your tracking number and a link to follow your package. You can also track it directly on the carrier’s website. If tracking hasn’t updated within 48 hours of receiving your email, contact us and we’ll look into it.

Do you offer local pickup in Miami?
Yes! Choose “Local Pickup” at checkout and we’ll email you when your order is ready. Bring your order confirmation when you come by.

What happens if my package is lost or damaged in transit?
Every order is packed with serious protection, but if something goes wrong, contact us within 7 days of the delivery date (or expected delivery date) with your order number and photos of any damage. We’ll file the carrier claim on your behalf and arrange a replacement or refund. See our Shipping Policy for the full process.

Authenticity

Are your sealed products 100% authentic?
Absolutely. Every booster box, Elite Trainer Box, blister pack, and sealed product we sell is 100% authentic, factory-sealed product sourced from authorized distributors and trusted suppliers. We never sell resealed, repacked, or tampered product — if a seal isn’t perfect, it doesn’t go on our shelves.

Where do you source your products?
We source English-language product through authorized distribution channels, and our Japanese imports come directly from trusted suppliers in Japan. Every supplier relationship is vetted for authenticity before a single pack reaches our inventory.

What condition are your singles in?
Every single is hand-inspected before listing and sold as Near Mint or better unless the listing specifically notes otherwise. Cards are stored in sleeves and top loaders from the moment they’re pulled. If you ever want extra photos of a higher-value single before buying, just ask.

Returns & Refunds

What is your return policy?
We offer a 30-day return window from the delivery date. Sealed products must remain factory-sealed in their original condition to be eligible. If we sent the wrong item or your order arrived damaged, report it within 7 days with photos and we’ll make it right with a prepaid return label or replacement. Full details are on our Refund and Returns Policy page.

How do crypto refunds work?
Crypto refunds are sent back to your original sending wallet within 5 business days of your return being approved. Because of network volatility, refunds are issued for the USD value of the original order at the time of purchase.

How long do card refunds take?
Once your return is inspected and approved, refunds to the original card are issued within 5–10 business days. You’ll receive an email confirmation when the refund is processed.

Products

Do you sell Japanese import products?
Yes — Japanese imports are one of our specialties. We stock Japanese booster boxes, special sets, and exclusive releases imported directly from Japan. Japanese cards are tournament-legal in most casual play and are prized by collectors for their quality and unique artwork.

Do you sell graded cards?
Yes, we carry professionally graded cards (such as PSA and BGS) when available. Each graded listing includes clear photos of the slab, the grade, and the certification number so you know exactly what you’re getting.

Can I pre-order upcoming sets?
Yes — upcoming releases are listed for pre-order so you can lock in your boxes before release day. Pre-orders are charged at checkout and ship as close to the official release date as possible. If a release date changes, we’ll email you with the updated timeline.

What condition are vintage singles in?
Vintage singles are individually graded for condition, and the exact condition is stated clearly in each listing. For higher-value vintage cards, we’re happy to provide additional close-up photos on request — just send us the card name and set before you buy.

Do you buy cards?
Yes — we buy singles and sealed product. Contact us through the Contact page with a list (or photos) of what you have, and we’ll make you a fair offer based on current market value and condition.

Account & Support

How do I contact customer support?
Email us at hello@example.com or call (305) 555-0100, Monday–Saturday, 9am–6pm ET. We aim to respond within 24 hours on business days. For the fastest help, include your order number — and for damaged items, attach clear photos.

Do I need an account to order?
No — you can check out as a guest. Creating an account makes reordering faster and lets you track orders and view your order history in one place.