305 TCG Exchange (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our store or make a purchase, how we use it, who we share it with, and the rights you have over your data.

By using our website and placing an order, you agree to the collection and use of information described in this policy. If you do not agree, please do not use our site.

Information We Collect

We collect the information you provide directly and some information automatically when you use our site:

Contact and account information

  • Your name, email address, and phone number when you create an account, place an order, or contact us.
  • Billing and shipping addresses needed to process and deliver your order.
  • Messages you send us through email, contact forms, or phone, including order numbers and photos you share for support.

Order and payment information

  • Order details: products purchased, quantities, prices, shipping method, and order status.
  • Card payments are processed by our PCI-compliant payment gateway. We do not see or store your full card number — only the last four digits, card brand, and transaction references needed for receipts and refunds.
  • If you pay with cryptocurrency (BTC, ETH, or USDT on TRON), we collect the sending wallet address and transaction hash you provide so we can verify your payment on-chain and issue any refunds to the correct wallet.

Information collected automatically

  • Device and browser information, IP address, and pages visited, collected through cookies and similar technologies for analytics and site functionality.
  • Approximate location derived from your IP address to calculate shipping options and taxes.

How We Use Your Information

We use your information to:

  • Process, verify, and fulfill your orders, including payment verification (including on-chain confirmation for crypto payments) and shipping.
  • Communicate with you about your order, returns, refunds, and support requests.
  • Detect and prevent fraud, chargebacks, and abuse of our store.
  • Improve our website, product selection, and customer experience through analytics.
  • Send marketing emails about new releases and restocks only if you opt in — you can unsubscribe at any time with one click.
  • Comply with legal obligations such as tax record-keeping.

Cookies & Tracking

We use cookies and similar technologies for the following purposes:

  • Strictly necessary cookies — required for checkout, cart, and account login. The site cannot function without them.
  • Preference cookies — remember settings like your currency or recently viewed products.
  • Analytics cookies — help us understand how visitors use the site so we can improve it. These collect aggregated, non-identifying statistics.

You can control or delete cookies through your browser settings. Note that blocking strictly necessary cookies may prevent checkout from working. We do not use cross-site tracking cookies for advertising.

How We Share Your Information

We share your information only as needed to run our store:

  • Payment processors — to securely authorize and settle card payments and verify transactions.
  • Shipping carriers (such as USPS, UPS, and FedEx) — we share your name, address, and phone number so they can deliver your order and provide tracking.
  • Service providers — such as our web host, email delivery service, and analytics tools, bound by confidentiality obligations.
  • Legal compliance — if required by law, court order, or to protect against fraud and enforce our Terms of Service.

We do not sell your personal information to third parties, and we never will. We also do not share your data with data brokers or advertising networks.

Data Retention

We keep order records for as long as needed to fulfill your order, handle returns or warranty claims, and meet legal and tax record-keeping obligations (typically up to 7 years). Account information is kept while your account is active. Marketing data is kept until you unsubscribe. When information is no longer needed, it is securely deleted or anonymized.

Security Measures

We protect your information with industry-standard safeguards, including:

  • Encrypted (HTTPS/TLS) connections across the entire site and checkout.
  • PCI-compliant card processing — full card numbers never touch our servers.
  • Restricted administrative access to order data on a need-to-know basis.
  • Regular software updates and security monitoring.

No method of transmission over the internet is 100% secure, but we work hard to protect your data and will notify you promptly if we ever discover a breach affecting your information.

Your Rights

You have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, and request deletion of your data (subject to legal record-keeping requirements). To make a request, email hello@example.com with the subject “Privacy Request” — we will respond within 30 days.

UK and EU customers (GDPR-style rights)

If you are in the United Kingdom or European Economic Area, you additionally have the right to data portability, to restrict or object to certain processing, and to lodge a complaint with your local data protection authority. We process your data on the basis of contract performance (fulfilling your order), legitimate interests (fraud prevention, site improvement), and consent (marketing emails).

California and US customers

California residents have the right to know what personal information we collect, to request deletion, to correct inaccurate information, and to opt out of any “sale” or “sharing” of personal information. We do not sell or share personal information, so there is nothing to opt out of. We will not discriminate against you for exercising your privacy rights.

Children’s Privacy

Our store is intended for adults and collectors aged 18 and over. We do not knowingly collect personal information from children under 13 (or under 16 in the UK/EU). If you believe a child has provided us with personal information, contact us at hello@example.com and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated revision date. Significant changes will be highlighted here for at least 30 days.

Contact Us About Privacy

For privacy questions or requests (access, correction, deletion), contact us at hello@example.com or (305) 555-0100, Monday–Saturday, 9am–6pm ET. You can also write to us at our Miami, Florida location.